Framing Manager: Lead Custom Framing & Sales

The Michael's Companies; Knightdale (NC); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Employee discounts

Job summary

The Michaels Companies, Knightdale, NC, is seeking a Retail Framing Manager to lead a team of framers, drive custom framing sales, and ensure outstanding customer service. You will manage workload with the Store Manager, uphold SOPs, and coach team members to achieve KPI targets in a fast-paced retail environment.

The role requires hands-on leadership in a climate-controlled store with opportunities to develop talent and participate in performance management, while providing a positive,

Qualifications

• Proven ability to lead a framing team and coach selling behaviors.
• Strong customer service orientation and relationship-building skills.
• Ability to plan workload and meet KPI targets.

Responsibilities

• Lead and coach a team of framers to deliver high-quality custom framing solutions.
• Drive custom framing sales and assist customers in creating framing plans.
• Manage store operations, SOP adherence, inventory, shrink, and safety programs.

Skills

Leadership

Customer service

Team coaching

Retail sales

Tools

POS system

Job description

The Michaels Companies, Knightdale, NC, is seeking a Retail Framing Manager to lead a team of framers, drive custom framing sales, and ensure outstanding customer service. You will manage workload with the Store Manager, uphold SOPs, and coach team members to achieve KPI targets in a fast-paced retail environment.

The role requires hands-on leadership in a climate-controlled store with opportunities to develop talent and participate in performance management, while providing a positive,