Framing Manager: Lead Craft & Customer Solutions

Michaels; Meriden (CT); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Employee discounts

401(k) matching

Medical/dental/vision benefits

Job summary

Michaels in Meriden, CT is seeking a Store Lead to coach a team of custom framers and deliver high-quality framing solutions. You will guide daily operations, manage workload with the Store Manager, and help customers create memorable framing plans that boost sales.

The role emphasizes team development, SOP adherence, and exceptional customer service in a retail setting with nights, weekends and early mornings common. Compensation ranges hourly.

Qualifications

• Basic computer skills required.

Responsibilities

• Lead and coach a team of framers to build customer relationships and framing solutions.
• Drive custom framing sales and assist customers in creating memorable framing plans.
• Ensure SOP adherence, coaching, and development of team selling behaviors.
• Plan workload with Store Manager to deliver high-quality framing solutions on time.
• Achieve KPIs and manage framing team performance.
• Oversee inventory, shrink, and safety programs.

Skills

Basic computer skills

Job description

Michaels in Meriden, CT is seeking a Store Lead to coach a team of custom framers and deliver high-quality framing solutions. You will guide daily operations, manage workload with the Store Manager, and help customers create memorable framing plans that boost sales.

The role emphasizes team development, SOP adherence, and exceptional customer service in a retail setting with nights, weekends and early mornings common. Compensation ranges hourly.