Frame Shop Lead: Custom Framing & Customer Solutions

Michaels; Hagerstown (MD); Hybrid; USD 24,000 - 32,000; Full time

Benefits offered by this job

401(k) match

Employee Assistance Program

Healthcare options

Tuition assistance

Commuter benefits

Employee discounts

Job summary

The Michaels Companies Inc. in Hagerstown, MD is seeking a Retail Frame Shop Manager to lead and coach a team of framers, delivering high-quality custom framing solutions and building strong customer relationships.

You will oversee sales, inventory, and adherence to store standards, while developing staff and driving frame shop performance in a dynamic retail environment. This role requires leadership, excellent communication, and a passion for helping customers create meaningful art.

Qualifications

• Basic computer skills.
• Previous custom framing experience preferred.
• Retail management experience a plus.
• Experience leading a sales team.

Responsibilities

• Lead the framing team to deliver high-quality custom framing solutions.
• Coach team selling behaviors and drive framing sales.
• Plan workload with Store Manager and meet KPI targets.
• Oversee inventory management and shrink/safety programs.
• Serve as Manager on Duty (MOD) and support talent development.

Skills

Basic computer skills

Retail management

Team leadership

Sales coaching

Job description

The Michaels Companies Inc. in Hagerstown, MD is seeking a Retail Frame Shop Manager to lead and coach a team of framers, delivering high-quality custom framing solutions and building strong customer relationships.

You will oversee sales, inventory, and adherence to store standards, while developing staff and driving frame shop performance in a dynamic retail environment. This role requires leadership, excellent communication, and a passion for helping customers create meaningful art.