Fragrance Experience Specialist

Macy's; Florida; On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Paid time off

Eight paid holidays

Training and development

Job summary

Macy's is seeking a Fragrance RSS Colleague to provide excellent customer service, demonstrate fragrances, and support the fragrance department both in-store and online. You will help with inventory, merchandising, and fulfillment while delivering a positive shopping experience.

Qualifications include a high school diploma and 1–2 years in retail or customer service. The role requires flexible hours, includes benefits, and opportunities for growth within Macy's.

Qualifications

• High School Diploma or equivalent required.
• 1–2 years related experience in retail or customer service.
• Strong interpersonal skills with diverse customers and peers.
• Ability to work a flexible retail schedule, including weekends and holidays.

Responsibilities

• Provide exceptional customer service across total store and assist digital customers as needed.
• Explain and demonstrate fragrance usage to customers.
• Partner with Fragrance Counter Manager on inventory and merchandising.
• Attend product training sessions and seminars.
• Ensure proper presentation, organization, and replenishment of stock.
• Participate in pre-selling and sales events to maximize sales.
• Process receipts, damages, testers, and returns to vendors as needed.
• Maintain a safe, clean work environment and comply with protection procedures.
• Foster an inclusive environment and build authentic connections with colleagues and customers.

Skills

Interpersonal skills

Communication

Flexible schedule

Education

High School Diploma

Tools

POS system

Job description

Macy's is seeking a Fragrance RSS Colleague to provide excellent customer service, demonstrate fragrances, and support the fragrance department both in-store and online. You will help with inventory, merchandising, and fulfillment while delivering a positive shopping experience.

Qualifications include a high school diploma and 1–2 years in retail or customer service. The role requires flexible hours, includes benefits, and opportunities for growth within Macy's.