Fragrance Counter Lead — Sales & Guest Experience

Macy's, Inc.; Port Reading (NJ); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Paid time off

Holidays

Job summary

Macy's, Inc. is seeking a Fragrance Counter Manager to lead a dynamic team and oversee all fragrance counter operations.

You will coach staff, deliver expert product knowledge, and drive a high-energy selling culture to meet and exceed sales goals while creating memorable experiences for every customer. Your leadership will coordinate events with brand vendors, ensure counter cleanliness and brand standards, and cultivate lasting client relationships through personalized service and follow-up.

Qualifications

• Experience leading retail teams in beauty or fragrance preferred.
• Strong customer service and relationship-building skills.
• Proven ability to meet sales goals and coach others.

Responsibilities

• Lead fragrance counter team and manage daily operations.
• Provide expert product knowledge and exceptional service.
• Develop clients and drive loyalty through outreach and follow-up.
• Plan events, promotions, and vendor-led activities to boost sales.
• Ensure merchandising, hygiene, stock, and brand standards.

Skills

Customer service

Leadership

Sales ability

Merchandising

Job description

Macy's, Inc. is seeking a Fragrance Counter Manager to lead a dynamic team and oversee all fragrance counter operations.

You will coach staff, deliver expert product knowledge, and drive a high-energy selling culture to meet and exceed sales goals while creating memorable experiences for every customer. Your leadership will coordinate events with brand vendors, ensure counter cleanliness and brand standards, and cultivate lasting client relationships through personalized service and follow-up.