Fragrance Counter Manager – Commission Eligible

Macy's, Inc.; Florida; On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Merchandise discounts

Health benefits

401(k) match

Paid time off

Career development

Job summary

Macy's in Florida seeks a Fragrance Counter Manager to lead a dynamic team, drive sales, and deliver exceptional customer experiences. You will coach staff, manage counter operations, and maintain brand standards to create memorable, scent-inspired journeys for customers.

Ideal candidates bring 3–5 years in retail or beauty leadership, strong relationship-building skills, and a passion for the beauty industry. Flexibility for days, nights, weekends, and holidays is required.

Qualifications

• 3–5 years of retail, beauty, or leadership experience preferred.
• Experience managing a fragrance counter is a plus.
• Strong customer service and communication skills.

Responsibilities

• Deliver exceptional customer service through personalized consultations and expert product knowledge.
• Build lasting relationships with clients and drive client development through outreach and follow-up.
• Review and analyze daily, weekly, monthly, seasonal, and annual sales results and implement strategies to grow business.
• Plan and execute in-store and vendor-led events to drive traffic and engagement.
• Maintain brand standards through proper merchandising, hygiene, and stock replenishment.
• Collaborate with vendors, personal stylists, and store leadership to optimize outcomes.
• Resolve customer concerns in a professional and customer-first manner.
• Stay informed on new launches and beauty trends to educate the team.

Skills

Customer service

Relationship building

Sales analysis

Event planning

Merchandising

Vendor collaboration

Problem solving

Leadership

Flexibility

Time management

Education

High school diploma

Job description

Macy's in Florida seeks a Fragrance Counter Manager to lead a dynamic team, drive sales, and deliver exceptional customer experiences. You will coach staff, manage counter operations, and maintain brand standards to create memorable, scent-inspired journeys for customers.

Ideal candidates bring 3–5 years in retail or beauty leadership, strong relationship-building skills, and a passion for the beauty industry. Flexibility for days, nights, weekends, and holidays is required.