Fragrance Counter Manager - Lead, Sell, Elevate Experience

Macy's, Inc.; Miami (FL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Paid time off

Holidays

Career development

Job summary

Macy's is hiring a Fragrance Counter Manager to lead a dynamic team, drive sales, and deliver memorable, scent-inspired service. You will coach staff, ensure polished counters, and create lasting client connections through personalized recommendations and loyalty outreach.

The role emphasizes leadership, knowledge of fragrances, and a strong customer-first approach. Flexible scheduling, full-time hours, and a focus on driving results across the beauty counter are core to this position.

Qualifications

• Delivers exceptional customer service through personalized consultations and expert product knowledge.
• Leads fragrance counter team and drives sales goals.
• 3–5 years of relevant retail, beauty, or leadership experience preferred.

Responsibilities

• Deliver exceptional customer service through personalized consultations and expert product knowledge.
• Build lasting relationships with clients and drive client development through outreach and follow-up.
• Review and analyze daily to annual sales results and implement growth strategies.
• Plan and execute in-store events to drive traffic and engagement.
• Maintain brand standards through merchandising, hygiene, and stock replenishment.
• Collaborate with vendors and store leadership to optimize outcomes.
• Resolve customer concerns in a professional, customer-first manner.
• Stay informed on launches and trends to support team education.

Skills

Customer service

Product knowledge

Leadership experience

Job description

Macy's is hiring a Fragrance Counter Manager to lead a dynamic team, drive sales, and deliver memorable, scent-inspired service. You will coach staff, ensure polished counters, and create lasting client connections through personalized recommendations and loyalty outreach.

The role emphasizes leadership, knowledge of fragrances, and a strong customer-first approach. Flexible scheduling, full-time hours, and a focus on driving results across the beauty counter are core to this position.