Fragrance Counter Manager: Lead, Delight & Drive Sales

Macy's, Inc.; Florida; On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Merchandise discounts

401(k) match

Paid time off

Eight paid holidays

Employee Assistance Program

Job summary

Macy's West Dade Miami International fragrance counter seeks a dynamic Leader to manage the Creed counter, coach a team, deliver expert service, and drive sales. You will partner with brand vendors to plan events and promotions while maintaining exceptional service standards that build a loyal client base.

You will lead by example, stay ahead of product launches and trends, and ensure the counter runs smoothly with a polished, inviting presentation for every guest.

Qualifications

• 3-5 years of relevant retail, beauty, or leadership experience preferred.
• Must be able to work a flexible schedule including days, nights, weekends, and holidays.
• Read and understand employment policies and safety rules in English.
• Strong customer service and product knowledge are essential.

Responsibilities

• Deliver exceptional customer service through personalized consultations and expert product knowledge.
• Build lasting relationships with clients and drive client development through outreach and follow-up.
• Review and analyze daily, weekly, monthly, seasonal, and annual sales results and implement strategies to grow business.
• Plan and execute in-store and vendor-led events to drive traffic and engagement.
• Maintain brand standards through proper merchandising, hygiene, and stock replenishment.
• Collaborate with vendors, personal stylists, and store leadership to optimize outcomes.
• Resolve customer concerns professionally and with a customer-first approach.
• Stay informed on new launches and beauty trends to support team education.
• Acquire new customers by opening credit accounts and sharing loyalty benefits.

Skills

customer service

leadership

client development

event planning

merchandising

communication

team coaching

relationship building

Tools

Cash register

POS system

Handheld equipment

Job description

Macy's West Dade Miami International fragrance counter seeks a dynamic Leader to manage the Creed counter, coach a team, deliver expert service, and drive sales. You will partner with brand vendors to plan events and promotions while maintaining exceptional service standards that build a loyal client base.

You will lead by example, stay ahead of product launches and trends, and ensure the counter runs smoothly with a polished, inviting presentation for every guest.