Fragrance Counter Lead: Elevate Sales & Customer Experience

Macy's, Inc.; Wayne (NJ); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

Job summary

Macy's is seeking a Fragrance Counter Leader to supervise a dynamic team and manage the fragrance counter’s daily operations. You will coach staff, deliver expert product knowledge, and drive a high-energy selling culture while building a loyal client base through personalized service.

Partner with Sales and Customer Experience leadership to execute events, launches, and promotional strategies that grow sales and loyalty.

Qualifications

• 3–5 years of relevant retail, beauty, or leadership experience preferred.
• Available to work a flexible schedule including days, nights, weekends and holidays.

Responsibilities

• Deliver exceptional customer service through personalized consultations and expert product knowledge.
• Build lasting relationships with clients and drive client development through outreach and follow-up.
• Review and analyze business performance of daily, weekly, monthly, seasonal, and annual sales results and implement strategies to grow business and improve results.
• Plan and execute in-store and vendor-led events to drive traffic and engagement.
• Maintain brand standards through proper merchandising, hygiene, and stock replenishment.
• Collaborate with vendors, personal stylists, and store leadership to optimize outcomes.
• Resolve customer concerns in a professional and customer-first manner.
• Stay informed on new launches, best-sellers, and beauty trends to support team education.
• Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits.
• Manage multiple priorities in a fast-paced environment with strong attention to detail.
• Demonstrate flexibility, sound judgment, and a passion for the beauty industry.
• Available to work a flexible schedule including days, nights, weekends, and holidays.

Skills

Customer service

Leadership

Relationship building

Merchandising

Time management

Job description

Macy's is seeking a Fragrance Counter Leader to supervise a dynamic team and manage the fragrance counter’s daily operations. You will coach staff, deliver expert product knowledge, and drive a high-energy selling culture while building a loyal client base through personalized service.

Partner with Sales and Customer Experience leadership to execute events, launches, and promotional strategies that grow sales and loyalty.