Fragrance Team Leader: Drive Sales & Customer Experience

Macy's, Inc.; Paramus (NJ); On-site; USD 45,000 - 58,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

Job summary

Macy's, Inc. is seeking a Fragrance Team Leader to drive sales and deliver exceptional customer service in the Fragrance department. You will lead a team, share extensive product knowledge, and partner with store leadership and beauty vendors to plan and execute events that meet sales goals.

The role emphasizes coaching, performance reviews, and collaboration across brands to create memorable customer experiences and build brand loyalty through demonstrations, trainings, and rewards programs.

Qualifications

• Leadership and team coaching experience in a retail or service environment.
• Strong product knowledge in fragrance or beauty categories.
• Ability to analyze sales performance and adjust strategies.
• Clear communication with team, store leadership, and vendors.

Responsibilities

• Lead a fragrance team to drive sales and deliver exceptional customer service.
• Share product knowledge and train colleagues to meet sales goals.
• Partner with store leadership and beauty vendors to plan and execute events.
• Coach and develop team performance, onboarding, and continuous improvement.
• Ensure adherence to safety and hygiene standards and brand guidelines.

Skills

Leadership

Product knowledge

Sales analytics

Communication

Team coaching

Collaboration

Detail orientation

Customer focus

Job description

Macy's, Inc. is seeking a Fragrance Team Leader to drive sales and deliver exceptional customer service in the Fragrance department. You will lead a team, share extensive product knowledge, and partner with store leadership and beauty vendors to plan and execute events that meet sales goals.

The role emphasizes coaching, performance reviews, and collaboration across brands to create memorable customer experiences and build brand loyalty through demonstrations, trainings, and rewards programs.