Fragrance Brand Expert: Beauty Leader & Clienteling

Bloomingdale's Inc.; Oak Brook (IL); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Health and wellness coverage

401(k) match

Paid time off

Eight paid holidays

Leadership development

Employee Assistance Program

Job summary

Macy's Inc. is seeking a Beauty Brand Expert Leader to drive sales and elevate the customer experience across assigned beauty brands. You will educate customers, lead with passion and style, and coach Beauty Advisors.

Collaborate with store leadership and vendor partners to deliver brand strategies, events, and training. You will foster loyalty through clienteling, analyze performance, and lead by example with excellent service and product knowledge.

Qualifications

• Delivers personalized consultations with expert product knowledge.
• Builds lasting client relationships and drives client development.
• Analyzes daily/weekly/monthly sales to grow business and improve results.
• Plans and executes in-store and vendor-led events to drive traffic.

Responsibilities

• Deliver exceptional customer service through consultations and product knowledge.
• Build lasting relationships with clients and drive development through outreach and follow-up.
• Review and analyze business performance across sales periods and implement growth strategies.
• Plan and execute in-store and vendor-led events to drive traffic and engagement.
• Maintain brand standards through merchandising, hygiene, and stock replenishment.
• Collaborate with vendors, personal stylists, and leadership to optimize outcomes.
• Resolve customer concerns professionally and with a customer-first mindset.
• Stay informed on launches and beauty trends to educate the team.
• Manage multiple priorities in a fast-paced environment with attention to detail.

Skills

Customer service

Leadership

Client development

Sales analysis

Product knowledge

Job description

Macy's Inc. is seeking a Beauty Brand Expert Leader to drive sales and elevate the customer experience across assigned beauty brands. You will educate customers, lead with passion and style, and coach Beauty Advisors.

Collaborate with store leadership and vendor partners to deliver brand strategies, events, and training. You will foster loyalty through clienteling, analyze performance, and lead by example with excellent service and product knowledge.