Beauty Brand Leader & Clienteling Expert

Macy's; Los Angeles (CA); Presencial; USD 45.000 - 65.000; Jornada completa

Descripción de la vacante

Macy's Beauty Brand Expert Leader is the go-to authority for your assigned brand, driving sales, elevating the customer experience, and leading with passion, expertise, and style. You serve as a product educator and beauty enthusiast—creating personalized routines, demonstrating trends, and helping customers look and feel their best.

In this role, you'll inspire teamwork, coach fellow Beauty Advisors, and lead by example through exceptional service and product knowledge.

Formación

• 3-5 years of relevant retail, beauty, or leadership experience preferred.
• Flexible availability including days, evenings, weekends and holidays.
• Ability to communicate effectively with customers, co-workers, and supervisors.
• Read and understand employment policies and safety rules in English.
• Excellent customer service and product knowledge.

Responsabilidades

• Deliver exceptional customer service through personalized consultations and expert product knowledge.
• Build lasting relationships with clients and drive client development through outreach and follow-up.
• Review and analyze business performance of daily, weekly, monthly, seasonal, and annual sales results.
• Plan and execute in-store and vendor-led events to drive traffic and engagement.
• Maintain brand standards through proper merchandising, hygiene, and stock replenishment.
• Collaborate with vendors, personal stylists, and store leadership to optimize outcomes.
• Resolve customer concerns in a professional and customer-first manner.
• Stay informed on new launches, best-sellers, and beauty trends to support team education.
• Manage multiple priorities in a fast-paced environment with strong attention to detail.
• Demonstrate sound judgment, and a passion for the beauty industry.
• Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits.

Conocimientos

Customer service

Product knowledge

Client development

Event planning

Merchandising

Sales analysis

Descripción del empleo

Macy's Beauty Brand Expert Leader is the go-to authority for your assigned brand, driving sales, elevating the customer experience, and leading with passion, expertise, and style. You serve as a product educator and beauty enthusiast—creating personalized routines, demonstrating trends, and helping customers look and feel their best.

In this role, you'll inspire teamwork, coach fellow Beauty Advisors, and lead by example through exceptional service and product knowledge.