Fragrance Brand Expert: Beauty Leader & Clienteling Pro

Macy's; Florida; On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Merchandise discounts

Incentives / performance-based

Annual merit review

Employee Assistance Program

Job summary

Macy's is seeking a Beauty Brand Expert to be the go-to authority for a designated brand, driving sales and elevating the customer experience. You will educate customers, create personalized routines, demonstrate trends, and help clients look and feel their best.

You will inspire teamwork, coach Beauty Advisors, and lead by example through service and product knowledge, collaborating with leadership and vendors to deliver results in a fast-paced setting.

Qualifications

• 5+ years in retail/beauty leadership or equivalent experience.

Responsibilities

• Deliver exceptional customer service through personalized consultations and expert product knowledge.
• Build lasting relationships with clients and drive client development through outreach and follow-up.
• Review and analyze business performance of daily, weekly, monthly, seasonal, and annual sales results and implement strategies to grow business and improve results.
• Plan and execute in-store and vendor-led events to drive traffic and engagement.
• Maintain brand standards through proper merchandising, hygiene, and stock replenishment.
• Collaborate with vendors, personal stylists, and store leadership to optimize outcomes.
• Resolve customer concerns in a professional and customer-first manner.
• Stay informed on new launches, best-sellers, and beauty trends to support team education.
• Manage multiple priorities in a fast-paced environment with strong attention to detail.

Skills

Customer service

Leadership

Clienteling

Brand knowledge

Job description

Macy's is seeking a Beauty Brand Expert to be the go-to authority for a designated brand, driving sales and elevating the customer experience. You will educate customers, create personalized routines, demonstrate trends, and help clients look and feel their best.

You will inspire teamwork, coach Beauty Advisors, and lead by example through service and product knowledge, collaborating with leadership and vendors to deliver results in a fast-paced setting.