Beauty Brand Expert & Leader

Macy's; San Diego (CA); Presencial; USD 45.000 - 65.000; Jornada completa

Descripción de la vacante

Macy's is seeking a Beauty Brand Expert Leader to be the go-to authority for the assigned brand, driving sales, elevating the customer experience, and leading with passion, expertise, and style. You will educate customers, coach Beauty Advisors, build relationships through clienteling, and partner with store leadership and vendors to execute brand strategies, events, and training.

This full-time role offers a fast-paced, goal-driven environment where you analyze sales data and deliver results in

Formación

• 3–5 years of relevant retail, beauty, or leadership experience preferred.
• Deliver exceptional customer service through personalized consultations and expert product knowledge.
• Stay informed on new launches, best-sellers, and beauty trends to support team education.

Responsabilidades

• Deliver exceptional customer service through personalized consultations and expert product knowledge
• Build lasting relationships with clients and drive client development through outreach and follow-up
• Review and analyze business performance of daily, weekly, monthly, seasonal, and annual sales results and implement strategies to grow business and improve results
• Plan and execute in-store and vendor-led events to drive traffic and engagement
• Maintain brand standards through proper merchandising, hygiene, and stock replenishment
• Collaborate with vendors, personal stylists, and store leadership to optimize outcomes
• Resolve customer concerns in a professional and customer-first manner
• Stay informed on new launches, best-sellers, and beauty trends to support team education
• Manage multiple priorities in a fast-paced environment with strong attention to detail
• Demonstrate sound judgment, and a passion for the beauty industry
• Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits
• Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality

Conocimientos

Customer service

Leadership

Clienteling

Sales driven

Brand education

Team coaching

Descripción del empleo

Macy's is seeking a Beauty Brand Expert Leader to be the go-to authority for the assigned brand, driving sales, elevating the customer experience, and leading with passion, expertise, and style. You will educate customers, coach Beauty Advisors, build relationships through clienteling, and partner with store leadership and vendors to execute brand strategies, events, and training.

This full-time role offers a fast-paced, goal-driven environment where you analyze sales data and deliver results in