Beauty Brand Specialist & Customer Experience Leader

Macy's; Denver (CO); On-site; USD 42,000 - 65,000; Full time

Job summary

Macy's is seeking a Beauty Brand Expert to be the go‑to authority for your assigned brand, driving sales and elevating the customer experience with passion, expertise, and style. You will coach teammates, deliver personalized recommendations, and lead brand strategies, events, and training in collaboration with store leadership and vendors.

In this role you’ll analyze sales data, foster client relationships, and execute evidence-based plans to grow business in a fast‑paced setting.

Qualifications

• Excellent customer service through personalized consultations and expert product knowledge.
• Ability to develop client relationships and drive loyalty.
• Experience analyzing sales performance and implementing improvement strategies.

Responsibilities

• Deliver exceptional customer service through personalized consultations and expert product knowledge.
• Build lasting relationships with clients and drive client development through outreach and follow‑up.
• Review and analyze daily to annual sales results to grow business and improve results.
• Plan and execute in‑store and vendor‑led events to drive traffic and engagement.
• Maintain brand standards through proper merchandising, hygiene, and stock replenishment.
• Collaborate with vendors, personal stylists, and store leadership to optimize outcomes.
• Resolve customer concerns in a professional and customer‑first manner.
• Stay informed on new launches, best‑sellers, and beauty trends to support team education.
• Manage multiple priorities in a fast‑paced environment with strong attention to detail.
• Acquire new customers by opening credit accounts and sharing loyalty benefits.
• 3‑5 years of relevant retail, beauty, or leadership experience preferred.
• Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality.

Skills

Customer service

Brand knowledge

Clienteling

Communication skills

Team leadership

Job description

Macy's is seeking a Beauty Brand Expert to be the go‑to authority for your assigned brand, driving sales and elevating the customer experience with passion, expertise, and style. You will coach teammates, deliver personalized recommendations, and lead brand strategies, events, and training in collaboration with store leadership and vendors.

In this role you’ll analyze sales data, foster client relationships, and execute evidence-based plans to grow business in a fast‑paced setting.