Fragrance Beauty Brand Expert — Drive Sales & Experience

Macy's; Houston (TX); Presencial; USD 42.000 - 68.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

401(k) match

Paid time off

Holidays

Descripción de la vacante

Macy's is seeking a Beauty Brand Expert Leader to inspire a team, deliver personalized consultations, and elevate customer experience through expert product knowledge and brand passion.

You will coach Beauty Advisors, drive client development, analyze sales, plan events, maintain brand standards, and collaborate with store leadership and vendors in a fast-paced environment. 3–5 years retail/beauty leadership experience preferred.

Formación

• 3–5 years of relevant retail, beauty, or leadership experience preferred.
• Strong communication and clienteling skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsabilidades

• Deliver exceptional customer service through personalized consultations and expert product knowledge.
• Build lasting relationships with clients and drive client development through outreach and follow-up.
• Review and analyze business performance of daily, weekly, monthly, seasonal, and annual sales results and implement strategies to grow business and improve results.
• Plan and execute in-store and vendor-led events to drive traffic and engagement.
• Maintain brand standards through proper merchandising, hygiene, and stock replenishment.
• Collaborate with vendors, personal stylists, and store leadership to optimize outcomes.
• Resolve customer concerns in a professional and customer-first manner.
• Stay informed on new launches, best-sellers, and beauty trends to support team education.
• Manage multiple priorities in a fast-paced environment with strong attention to detail.

Conocimientos

Customer service

Beauty knowledge

Leadership

Clienteling

Merchandising

Communication

Event planning

Herramientas

Cash register

Handheld devices

Descripción del empleo

Macy's is seeking a Beauty Brand Expert Leader to inspire a team, deliver personalized consultations, and elevate customer experience through expert product knowledge and brand passion.

You will coach Beauty Advisors, drive client development, analyze sales, plan events, maintain brand standards, and collaborate with store leadership and vendors in a fast-paced environment. 3–5 years retail/beauty leadership experience preferred.