Beauty Brand Expert Leader - Inspire, Train & Elevate Sales

Macy's; Maryland; On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program with ...

401(k) match

Job summary

Macy’s is seeking a Beauty Brand Expert Leader in Maryland. You will be the go-to authority for your assigned beauty brand, driving sales, elevating the customer experience, and leading with passion, expertise, and style.

You’ll educate customers, coach team members, foster loyalty through clienteling, and collaborate with store leadership and vendor partners to execute brand strategies, events, and training in a fast-paced environment.

Qualifications

• 3–5 years of relevant retail, beauty, or leadership experience preferred.
• Flexible availability including days, evenings, weekends, and holidays.
• Must read and understand employment policies and safety rules in English.
• Strong communication and customer service skills.

Responsibilities

• Deliver exceptional customer service through personalized consultations and expert product knowledge.
• Build lasting relationships with clients and drive client development through outreach and follow-up.
• Review and analyze business performance of daily, weekly, monthly, seasonal, and annual sales results and implement strategies to grow business and improve results.
• Plan and execute in-store and vendor-led events to drive traffic and engagement.
• Maintain brand standards through proper merchandising, hygiene, and stock replenishment.
• Collaborate with vendors, personal stylists, and store leadership to optimize outcomes.
• Resolve customer concerns in a professional and customer-first manner.
• Stay informed on new launches, best-sellers, and beauty trends to support team education.
• Manage multiple priorities in a fast-paced environment with strong attention to detail.
• Demonstrate sound judgment, and a passion for the beauty industry.
• Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits.
• Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality.
• Must be able to: Understand and communicate effectively with customers, co-workers, and supervisors.
• Must be able to: Read and understand employment policies and safety rules/procedures in English.

Skills

Customer service

Clienteling

Sales leadership

Merchandising

Job description

Macy’s is seeking a Beauty Brand Expert Leader in Maryland. You will be the go-to authority for your assigned beauty brand, driving sales, elevating the customer experience, and leading with passion, expertise, and style.

You’ll educate customers, coach team members, foster loyalty through clienteling, and collaborate with store leadership and vendor partners to execute brand strategies, events, and training in a fast-paced environment.