Beauty Brand Leader: Clienteling, Events & Growth

Macy's, Inc.; Redondo Beach (CA); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Performance-based incentives

Annual merit review

Employee Assistance Program

Job summary

Macy’s is seeking a Beauty Brand Expert Leader to inspire the team, deliver exceptional service, and drive brand results. You’ll coach Beauty Advisors, educate customers on routines, and partner with store leadership and vendor partners to execute launches and events.

With deep product knowledge and strong business sense, you’ll analyze sales data, build client relationships through clienteling, maintain visual standards, and ensure testers and displays reflect brand guidelines.

Qualifications

• 3–5 years of relevant retail, beauty, or leadership experience preferred.
• Flexible availability including weekends and holidays.
• Strong customer-service and communication skills.

Responsibilities

• Deliver exceptional customer service through personalized consultations and expert product knowledge
• Build lasting relationships with clients and drive client development through outreach and follow-up
• Review and analyze business performance of daily, weekly, monthly, seasonal, and annual sales results and implement strategies to grow business and improve results
• Plan and execute in-store and vendor-led events to drive traffic and engagement
• Maintain brand standards through proper merchandising, hygiene, and stock replenishment
• Collaborate with vendors, personal stylists, and store leadership to optimize outcomes
• Resolve customer concerns in a professional and customer-first manner
• Stay informed on new launches, best-sellers, and beauty trends to support team education
• Manage multiple priorities in a fast-paced environment with strong attention to detail
• Demonstrate sound judgment, and a passion for the beauty industry
• Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits
• 3–5 years of relevant retail, beauty, or leadership experience preferred
• Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality
• Must be able to:
• Understand and communicate effectively with customers, co-workers, and supervisors
• Read and understand employment policies and safety rules/procedures in English

Skills

Customer service

Leadership

Communication

Tools

Cash register

Handheld equipment

Job description

Macy’s is seeking a Beauty Brand Expert Leader to inspire the team, deliver exceptional service, and drive brand results. You’ll coach Beauty Advisors, educate customers on routines, and partner with store leadership and vendor partners to execute launches and events.

With deep product knowledge and strong business sense, you’ll analyze sales data, build client relationships through clienteling, maintain visual standards, and ensure testers and displays reflect brand guidelines.