Beauty Brand Leader & Clienteling Coach

Macy's, Inc.; Canton (OH); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Paid time off

Eight paid holidays

Career development

Job summary

Macy's, Inc. is seeking a Beauty Brand Expert Leader to drive sales and elevate the customer experience across assigned brand initiatives. You will educate customers, coach beauty Advisors, and lead by example with strong product knowledge and brand standards.

You will analyze sales data, plan events with vendors, and foster client relationships through proactive outreach and loyalty programs. This role requires flexible availability and a passion for the beauty industry, with a focus on

Qualifications

• Deliver exceptional customer service through personalized consultations and expert product knowledge.
• Build lasting relationships with clients and drive client development through outreach and follow-up.
• Review and analyze business performance of daily, weekly, monthly, seasonal, and annual sales results and implement strategies to grow business.
• Plan and execute in-store and vendor-led events to drive traffic and engagement.
• Maintain brand standards through proper merchandising, hygiene, and stock replenishment.
• Collaborate with vendors, personal stylists, and store leadership to optimize outcomes.
• Resolve customer concerns in a professional and customer-first manner.
• Stay informed on new launches, best-sellers, and beauty trends to support team education.
• Manage multiple priorities in a fast-paced environment with strong attention to detail.

Responsibilities

• Deliver exceptional customer service through personalized consultations and expert product knowledge
• Build lasting relationships with clients and drive client development through outreach and follow-up
• Review and analyze sales performance and implement growth strategies
• Plan and execute in-store and vendor-led events to drive traffic and engagement
• Maintain brand standards through merchandising, hygiene, and stock replenishment
• Collaborate with vendors, stylists, and leadership to optimize outcomes
• Resolve customer concerns professionally and with a customer-first approach
• Stay informed on launches and trends to support education
• Balance multiple priorities in a fast-paced environment

Skills

Customer service

Leadership

Clienteling

Brand knowledge

Education

Retail experience

Job description

Macy's, Inc. is seeking a Beauty Brand Expert Leader to drive sales and elevate the customer experience across assigned brand initiatives. You will educate customers, coach beauty Advisors, and lead by example with strong product knowledge and brand standards.

You will analyze sales data, plan events with vendors, and foster client relationships through proactive outreach and loyalty programs. This role requires flexible availability and a passion for the beauty industry, with a focus on