Four-Star Front Desk Guest Services Agent

Live! Casino & Hotel Maryland; Hanover (MD); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Comprehensive health benefits

Free parking

Free meals

Career growth opportunities

Job summary

Live! Casino & Hotel Maryland is seeking a Guest Service Agent to deliver efficient, four-star front desk operations.

You will manage check-ins, check-outs, reservations, and guest inquiries with professionalism and attention to detail. The role requires clear communication, prompt problem resolution, and precise financial record keeping to support smooth hotel operations and memorable guest experiences across shifts.

Qualifications

• High school diploma or GED required.
• 1–3 years of experience in hotels or high-volume retail environment.
• Excellent communication and guest-service skills.

Responsibilities

• Check-in and check-out guests accurately and efficiently.
• Assist guests with reservations and inquiries.
• Maintain accurate financial and guest records.
• Coordinate with departments to fulfill guest requests.

Skills

Front desk experience

Customer service

Communications

Multitasking

Education

High school diploma or GED

Tools

Hotel software

Job description

Live! Casino & Hotel Maryland is seeking a Guest Service Agent to deliver efficient, four-star front desk operations.

You will manage check-ins, check-outs, reservations, and guest inquiries with professionalism and attention to detail. The role requires clear communication, prompt problem resolution, and precise financial record keeping to support smooth hotel operations and memorable guest experiences across shifts.