Front Desk Guest Experience Specialist

Live! Casino & Hotel; Hanover (MD); On-site; USD 19,000 - 28,000; Full time

Job summary

Live! Casino & Hotel is seeking a Guest Service Agent to deliver efficient, accurate front desk service, including check-ins, check-outs, reservations, and guest inquiries. You will maintain room and billing accuracy, promote guest satisfaction, and ensure professional, four‑star hospitality standards.

The role requires clear communication, excellent service, and precise recordkeeping. A high school diploma and hotel/retail experience are preferred.

Qualifications

• Read and interpret instructions and directions for guests.
• Effective communication with guests and staff across all areas.
• Interpersonal and written communication skills.
• Active listening and problem-solving abilities.
• Strong attention to detail and confidentiality.

Responsibilities

• Handle check-ins and check-outs accurately.
• Manage reservations and guest inquiries with courtesy.
• Maintain guest history and communicate VIP arrivals.
• Process cashiering tasks and balance receipts.
• Support PBX, concierge, and front desk operations.

Skills

Communication

Interpersonal

Active listening

Attention to detail

Scheduling

Problem‑solving

Confidentiality

Bilingual optional

Education

High school diploma

Job description

Live! Casino & Hotel is seeking a Guest Service Agent to deliver efficient, accurate front desk service, including check-ins, check-outs, reservations, and guest inquiries. You will maintain room and billing accuracy, promote guest satisfaction, and ensure professional, four‑star hospitality standards.

The role requires clear communication, excellent service, and precise recordkeeping. A high school diploma and hotel/retail experience are preferred.