Front Office Leader: Guest Experience

Live! Casino & Hotel; Hanover (MD); On-site; USD 51,000 - 71,000; Full time

Benefits offered by this job

Health benefits

PTO

Tuition reimbursement

Wellness center

Career growth

Bonuses

Free parking

Meal discounts

Employee discounts

Job summary

Live! Casino & Hotel in Maryland is seeking a Front Office Manager to direct daily front desk operations, lead a team, and ensure exceptional guest experiences.

You will oversee staff, comply with policies, and drive improvements across front office functions while coordinating with sales and player development teams to maintain high occupancy and service standards. The role emphasizes staffing, budget management, and collaboration with other departments to uphold Live!

Qualifications

• High School education or equivalent.
• A 4-year degree in a related field or equivalent work experience.
• 5–7 years in high-volume hotel/front office/room division management.

Responsibilities

• Supervise and train Front Office staff including managers and line staff.
• Ensure compliance with Front Office policies, standards and procedures.
• Oversee daily Front Desk operations and a welcoming environment for guests.
• Develop and manage the Front Office budget.
• Collaborate with sales and player development teams to maximize occupancy.
• Participate in hiring and staffing decisions for Front Office.

Skills

Customer service

Office management

Basic bookkeeping

Education

High school diploma

Bachelors degree

Job description

Live! Casino & Hotel in Maryland is seeking a Front Office Manager to direct daily front desk operations, lead a team, and ensure exceptional guest experiences.

You will oversee staff, comply with policies, and drive improvements across front office functions while coordinating with sales and player development teams to maintain high occupancy and service standards. The role emphasizes staffing, budget management, and collaboration with other departments to uphold Live!