Founding Technical Account Manager, AI Infra

Mixpeek; San Francisco (CA); On-site; USD 120,000 - 170,000; Full time

Job summary

Modal is hiring its first Account Managers to own a book of business from day one and to help shape the AM function. You will engage with developers and ML teams, translate technical needs into commercial actions, and drive retention and expansion across your accounts.

You’ll work closely with Engineering, FDEs, Support, and Product as you build scalable processes, communicate value, and travel to customers as needed to unlock growth opportunities.

Qualifications

• Experience with revenue targets or revenue growth in a technical, consumption-based business.
• Autonomy working with Developers, CXOs and engineers across organizations.
• Hands-on with AI tools and platforms; able to discuss technical tradeoffs.
• Own your book of business with proactive planning and accountability.
• Fast learner who moves quickly and iterates on feedback.

Responsibilities

• Build Modal's account management function as a founding team member.
• Manage a revenue target and drive retention and expansion across accounts.
• Grow initial use cases and expand to additional workloads on Modal.
• Engage with engineering teams to understand workloads and coordinate with FDEs, Support, or Product.
• Collaborate with Sales, Solutions Architects, and Product to feed customer signal into Roadmap.
• Travel to customer sites as needed to support key accounts and expansion opportunities.

Skills

Customer-facing

Technical depth

AI builder

Ownership

Learning velocity

Cross-functional

Communication

Job description

Modal is hiring its first Account Managers to own a book of business from day one and to help shape the AM function. You will engage with developers and ML teams, translate technical needs into commercial actions, and drive retention and expansion across your accounts.

You’ll work closely with Engineering, FDEs, Support, and Product as you build scalable processes, communicate value, and travel to customers as needed to unlock growth opportunities.