Founding Technical Account Manager — AI/Realtime Growth

Inworld; Mountain View (CA); Hybrid; USD 170,000 - 210,000; Full time

Job summary

Inworld is seeking a Technical Account Manager to manage a defined book of customer accounts, renewals, and expansion opportunities while ensuring customers derive maximum value from our realtime AI platforms.

You will work cross-functionally with Sales, Support, and Engineering, maintaining strong relationships and acting as the technical liaison. Based in the SF Bay Area Mountain View on-site a few days per week, remote candidates within the US will be considered.

Qualifications

• 4+ years in technical account management or customer-facing roles at a software company
• Experience owning renewals and negotiating contracts
• Ability to converse credibly with both engineers and business stakeholders
• Experience managing multiple accounts simultaneously and prioritizing well
• Familiarity with CRM and CS tools; interest in using AI to work more efficiently
• Strong written and verbal communication; able to stay composed during escalations
• Self-direction and comfort in a small team where processes are still being built

Responsibilities

• Renewals: Own renewals across your book of accounts and close renewals on time.
• Expansion: Identify growth within existing customers and close bigger opportunities with Sales.
• Technical Account Management: Learn products in depth and be the trusted technical contact.
• Customer Relationships: Build relationships at multiple people per account, from hands-on users to decision-makers.
• Account Health: Monitor usage and engagement, spotting risks early.
• Customer Reviews: Run regular check-ins and business reviews to show value and set future goals.
• AI & Tooling: Use AI tools for research, meeting prep and follow-up; keep CRM up to date.
• Voice of the Customer: Share feedback with Product/Engineering and follow up on changes.

Skills

Renewals & expansions

Technical product experience

Account management

CRM experience

Strong communication

Stakeholder management

Self-directed

Tools

CRM software

Job description

Inworld is seeking a Technical Account Manager to manage a defined book of customer accounts, renewals, and expansion opportunities while ensuring customers derive maximum value from our realtime AI platforms.

You will work cross-functionally with Sales, Support, and Engineering, maintaining strong relationships and acting as the technical liaison. Based in the SF Bay Area Mountain View on-site a few days per week, remote candidates within the US will be considered.