Technical Account Manager — Frontier AI Infra (Remote)

Prime Intellect AI; San Francisco (CA); On-site; USD 160,000 - 200,000; Full time

Benefits offered by this job

Visa sponsorship

Relocation support

Professional development budget

Team off-sites and conferences

Job summary

Prime Intellect AI is seeking a Technical Account Manager to serve top AI teams, ensuring success, scale, and continued innovation on our Lab platform. You’ll bridge technical and commercial work, reading dashboards, and coordinating with Engineering for capacity and performance enhancements.

You’ll own enterprise relationships end-to-end, guiding customers from onboarding through renewals while partnering with Sales on expansions and with Finance on cost visibility.

Qualifications

• 3–6 years in Customer Success, Technical Account Management, Solutions Engineering, or adjacent roles at infrastructure, cloud, or AI/ML companies.
• Strong technical fluency — comfortable reading dashboards and discussing infra with customer teams.
• Strong commercial instincts — CS is a revenue function, not just support.

Responsibilities

• Own a portfolio of enterprise customers end-to-end — adoption, retention, expansion, and overall health.
• Build deep relationships with technical and executive stakeholders at each customer, from ML engineers to leadership.
• Drive customer outcomes: faster time-to-value on workloads, smooth scaling, and meaningful expansion.

Skills

Customer Success

Technical Account Management

Solutions Engineering

Infrastructure

Cloud

AI/ML

Dashboard literacy

Tools

Grafana

Job description

Prime Intellect AI is seeking a Technical Account Manager to serve top AI teams, ensuring success, scale, and continued innovation on our Lab platform. You’ll bridge technical and commercial work, reading dashboards, and coordinating with Engineering for capacity and performance enhancements.

You’ll own enterprise relationships end-to-end, guiding customers from onboarding through renewals while partnering with Sales on expansions and with Finance on cost visibility.