Account Manager

Modal; United States; Remote; USD 110,000 - 170,000; Full time

Job summary

Modal is hiring its first Account Managers. You will own a book of business from day one and help build the motion across startups to enterprise teams. This is a commercial role with a revenue target, where retention and expansion are measured across your accounts.

You will be a founding member of the AM team, working with developers and ML teams on what they’re building and how Modal fits. The role is technical, requiring knowledge of GPU workloads and production-ready sandboxes, and you will

Qualifications

• Technical account management experience within deeply technical, consumption-based environments.
• Ability to converse with developers, ML teams, and CxO-level executives in commercial conversations.

Responsibilities

• Own a book of business and build the AM motion from day one.
• Translate deep technical work to engineers and FDEs when needed.
• Drive retention and expansion across accounts, from startups to enterprise.
• Prospect and manage customer cadence to scale the AM function.

Job description

About Us:

AI needs a new infrastructure layer. We're building it at Modal.Every era of computing brought new workloads that previous infrastructure couldn't support: mainframes, databases, and the cloud. Each time, the company that rebuilt the layer underneath defined the decade. AI is no different, except it touches everything instead of one slice, and the window to build the layer underneath it is open right now. Our customers include category-defining companies like Lovable, Ramp, Cognition, DoorDash, and Suno. They rely on Modal for instant GPU access, sub-second container starts, and native storage, so it's simple to serve low-latency inference, fine-tune models, and access production-ready sandboxes at scale. We recently raised a $355M Series C at a $4.65B valuation, led by General Catalyst and Redpoint Ventures. We've crossed $300M+ ARR and grown fivefold since September. Our team includes creators of popular open-source projects (e.g., Seaborn, Luigi), academic researchers, international olympiad medalists, and experienced engineering and product leaders

About the Role

We're hiring the first Account Managers at Modal. You'll report to the Regional Director of Account Management and be a founding member of the team. This function does not exist yet. There is no playbook, no territory map, no established motion. You'll own a book of business from day one and build the motion at the same time — from fast-moving AI startups to large enterprise teams running critical infrastructure on Modal. This is a commercial role with a revenue target. You'll be measured on retention and expansion across your accounts. While you won't be delivering the technical recommendations and implementation, the work is technical by nature. Our customers are engineers running GPU workloads, inference, and batch jobs in production, and you need to hold your own in those conversations. The profile we're hiring is a technical account manager. You've worked at companies that are deeply technical and consumption in nature. You bring the commercial instincts to grow revenue from an existing base and enough technical depth to know which conversation actually matters. And you can credibly work with a CxO all the way down to a Developer.

What the Role Is

A founding seat. You're helping build the AM function with us, not joining one that already runs. The account plans, expansion motions, and customer cadence you and the rest of the founding team figure out are what we scale to every AM we hire after you. A technical customer-facing role. You'll work directly with Developers and ML teams on what they're building and how Modal fits. You translate and triage the deeper technical work to FDEs and Product when it's needed. A book of business. You’ll own a set of accounts and be responsible for the revenue that comes from them. Expect to be meeting with customers in your first few days because the best playbooks are built from real experiences.

What the Role Is Not

A traditional post-sales role.