Founding Technical Account Manager — AI Growth & Renewals

Inworld, Inc.; Mountain View (CA); Hybrid; USD 170,000 - 210,000; Full time

Benefits offered by this job

Benefits

Job summary

Inworld, Inc. is seeking a Founding Technical Account Manager for the USA, based in Mountain View or willing to relocate. The role focuses on renewals, account expansion, and strong technical engagement with customers across multiple accounts.

You will manage relationships, track health signals, and lead reviews to maximize value and retention. Ideal candidates have 4+ years in technical account management, with a proven ability to negotiate contracts and work with engineers and business

Qualifications

• 4+ years in technical account management or similar customer-facing role at a software company.
• Track record owning renewals and growing accounts with contract negotiation experience.
• Able to discuss technical products with engineers and business stakeholders.
• Experience managing multiple accounts simultaneously and prioritizing well.
• Familiarity with CRM and customer success tools; open to using AI for efficiency.
• Strong written and verbal communication, with calm handling of escalations.
• Self-directed in a small-team environment where processes are evolving.

Responsibilities

• Renewals: own renewals across your book of accounts and close on time.
• Expansion: pursue growth within existing customers, e.g., new teams or larger commitments.
• Technical Account Management: learn products deeply and troubleshoot with engineers.
• Customer Relationships: build relationships across account stakeholders.
• Account Health: track usage and signals to spot risks early.
• Customer Reviews: run regular check-ins and business reviews.
• AI & Tooling: use AI for prep and follow-up; keep CRM accurate.
• Voice of the Customer: share feedback with Product/Engineering and follow up on changes.

Skills

Account management

Renewals & growth

Technical conversations

Multi-account management

CRM familiarity

Written & verbal communication

Self-direction

Job description

Inworld, Inc. is seeking a Founding Technical Account Manager for the USA, based in Mountain View or willing to relocate. The role focuses on renewals, account expansion, and strong technical engagement with customers across multiple accounts.

You will manage relationships, track health signals, and lead reviews to maximize value and retention. Ideal candidates have 4+ years in technical account management, with a proven ability to negotiate contracts and work with engineers and business