Founding Enterprise Solutions Engineer

Serval; New York (NY); On-site; USD 200,000 - 300,000; Full time

Benefits offered by this job

Impact

Growth

Culture

Job summary

Serval is seeking its founding Solutions Engineer to own the pre-sales technical motion, design compelling demos, and prove the platform to IT and security buyers.

As the first SE, you’ll shape how we demo, run technical evaluations, and build the foundation for future engineers—partnering with GTM leaders to scale our AI‑driven security platform.

You’ll create demo environments, craft value‑based use cases, and ensure secure architectures that win technical buy‑in.

Qualifications

• 5+ years in solutions or sales engineering at a high-growth B2B software company.
• Proven track record selling to senior IT and security buyers.
• Deep technical depth and ability to own architecture reviews.
• Fluent with IdPs, SCIM, ITSM, APIs and SaaS administration.
• Excellent communication and storytelling for engineers and executives.
• Builder mindset with high ownership and start-fast attitude.
• Experience with ITSM, IGA, access management, AI automation is a plus.

Responsibilities

• Run the technical sales motion with AEs: discovery, architecture, demos, and security reviews.
• Deep-dive into integrations with the prospect's stack (IdPs, ITSM, HRIS, cloud, SaaS apps).
• Translate environments and goals into scoped value-based use cases for pilots.
• Be the credible voice on security, guardrails, least-privilege, and audit logging.
• Handoff to Deployment at pilot kickoff with full context, then roll off.
• Build the SE toolkit: demos, reference architectures, FAQs, and competitive positioning.
• Bridge field and product, capturing objections and working with engineering.

Skills

Solutions engineering leadership

Technical credibility with CIOs

Identity & IT stack fluency

Security & access governance knowledge

Storytelling & communication

Ownership & initiative

AI/Automation familiarity

Education

Experience in pre-sales at B2B software

Tools

Okta

Entra

ITSM tools

APIs

SCIM

Job description

Role Overview

This is our founding Solutions Engineer: the first technical seller at Serval and the person who defines what world‑class solutions engineering looks like here. You'll own the technical side of the pre‑sales cycle for prospective customers, sitting across the table from sophisticated IT and security buyers who test every claim we make. Your job is to earn their trust, prove the platform, and win the technical decision. Because you're first, you're not inheriting a playbook, you're writing it: partnering directly with our GTM leaders and account executives, shaping how we demo and run technical evaluations, and building the technical foundation the next ten SEs will use.

Who You Are

• A builder at heart, able to scope what matters, stand up a demo or proof‑of‑value yourself, and ship it.
• Deeply technical and credible, the kind of person who earns the respect of CIOs, Heads of IT, and security leaders in the first meeting.
• A trusted advisor by instinct, who listens for the real problem and proves value in the sales cycle rather than pitching features.
• Living on the AI frontier, fluent in how agents and LLM‑powered systems get deployed and governed inside the enterprise.
• Comfortable in ambiguity, owning your work end‑to‑end, and moving without waiting to be told what to build next.

What You'll Do

• Run the technical sales motion with AEs: discovery, architecture, demos, whiteboard sessions, executive briefings, and the security review that wins technical buy‑in.
• Go deep on integrations with the prospect's stack, including identity providers (Okta, Entra), ITSM and ticketing, MDM, HRIS, cloud, and the SaaS apps Serval provisions against.
• Translate unique technical environments, requirements, and goals into a scoped set of value‑based use cases and success criteria for pilot.
• Be the credible voice on security and access, fluent in guardrails, approval workflows, least‑privilege and just‑in‑time access, audit logging, and the compliance questions security teams press on.
• Execute a clean handoff to Deployment at pilot kickoff, with full technical context, then roll off the account.
• Build the foundational SE toolkit from scratch: demo environments, reference architectures, evaluation frameworks, technical FAQs, and competitive positioning.
• Act as the bridge between the field and product, capturing the hardest objections and feature gaps and working directly with engineering to close them.

What You'll Need

• 5+ years in solutions engineering, sales engineering, or a comparable pre‑sales technical role at a high‑growth B2B software or infrastructure company.
• A track record of selling technical products to senior IT and security buyers, with hands‑on credibility in front of CIOs, Heads of IT, and security leaders.
• Genuine technical depth: you can hold your own in an architecture review, debug an integration live, and answer a sharp security question without reaching for a deck.
• Working fluency with the modern IT and identity stack, including IdPs and SCIM, ITSM and ticketing, SaaS administration, APIs, and how access is granted and revoked across an org.
• Excellent communication and storytelling, translating complex concepts for both engineers and executives.
• A builder's instinct and high ownership, energized by being first and motivated to create the systems that scale a team.
• Experience with ITSM, IGA, access management, security, or AI automation products is a strong plus.

What We Offer

• Impact: Be a key player in shaping the success of our product and company.
• Growth: Build a fundamentally new AI product offering with the support of our experienced team and investors. Grow rapidly with the company.
• Culture: Join a culture that values innovation, ownership, accountability, and fun.

Compensation

$200K - $300K