Founding Customer Success Leader – Australia

Beam; United States; Remote; USD 70,000 - 91,000; Full time

Benefits offered by this job

Geography-based perks

Job summary

Beam is expanding its Beam Notes platform into Australia and seeks a Customer Success Manager to champion the rollout. You will onboard partners, drive product adoption, and manage renewal and expansion opportunities with frontline and leadership stakeholders.

You’ll collaborate with the Senior Leadership Team, validate impact with data, and shape the customer success playbooks for Australia. This is a hands-on role in a fast-growing startup environment focused on meaningful frontline impact.

Qualifications

• Strong relationship-building skills with varied stakeholders.
• Commercial mindset with ability to identify growth opportunities.
• Excellent written and verbal communication; able to present clearly.
• Adaptable and growth-oriented in a fast-paced startup environment.
• Proactive, solution-focused approach to customer needs.

Responsibilities

• Onboard new partners in Australia and drive product adoption.
• Identify opportunities for account expansion and own revenue growth targets.
• Lead training, feedback sessions and pilot evaluations with users and stakeholders.
• Capture customer insights to inform product development and GTM strategy.
• Collaborate with cross-functional teams to refine customer success processes.

Skills

Relationship building

Commercial acumen

Communication skills

Growth mindset

Proactive approach

Attention to detail

Impact focus

Startup experience

Job description

Beam is expanding its Beam Notes platform into Australia and seeks a Customer Success Manager to champion the rollout. You will onboard partners, drive product adoption, and manage renewal and expansion opportunities with frontline and leadership stakeholders.

You’ll collaborate with the Senior Leadership Team, validate impact with data, and shape the customer success playbooks for Australia. This is a hands-on role in a fast-growing startup environment focused on meaningful frontline impact.