Customer Adoption & Training Lead

Beam; United States; Hybrid; USD 90,000 - 130,000; Full time

Job summary

Beam is hiring a Customer Success Manager for the US (West Coast) to blend high-touch support with proactive training. You will be a strategic partner enabling frontline teams to embed Beam’s AI tools into daily workflows.

You’ll work autonomously as one of the first hires in this function, shaping how we scale nationwide and empower social workers, clinicians, and human services teams across the United States to use technology more effectively.

Qualifications

• Empathetic and patient approach to helping users adapt to AI tools.
• Clear, friendly communication that builds trust with customers.
• Remain composed while juggling live support, training, and travel logistics.

Responsibilities

• Lead onboarding for partner organisations and provide engaging training.
• Travel to customer sites across the US to deliver hands-on support.
• Create simple resources and self-serve guides to drive long-term adoption.
• Collaborate with Product, Engineering and Support to relay frontline feedback.
• Help define and scale a US Customer Success playbook.

Skills

Empathy

Clear communicator

Calm under pressure

Proactive and curious

Builder mindset

Job description

Beam is hiring a Customer Success Manager for the US (West Coast) to blend high-touch support with proactive training. You will be a strategic partner enabling frontline teams to embed Beam’s AI tools into daily workflows.

You’ll work autonomously as one of the first hires in this function, shaping how we scale nationwide and empower social workers, clinicians, and human services teams across the United States to use technology more effectively.