Customer Adoption & Training Lead (US)

Beam; New York (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

Beam is seeking a Customer Success Manager to join our US East Coast team. This role blends high-touch user support with proactive training, acting as the bridge between breakthrough AI technology and frontline teams across the United States.

You’ll empower social workers, clinicians, and human services teams while shaping our US enablement playbook. You’ll own onboarding, create practical guides, and work with Product & Support to drive adoption.

Qualifications

• Empathetic and patient approach to users.
• Clear written and spoken communication.
• Ability to balance multiple priorities as the team scales.

Responsibilities

• Lead onboarding sessions for new partner organisations.
• Deliver engaging training both virtually and in person.
• Travel to customer sites across the US to provide hands-on support.
• Design simple resources, tutorials, and self-serve guides to promote adoption.
• Collaborate with Product, Engineering and Customer Support to relay frontline feedback.
• Help define what great Customer Success looks like in the US.

Skills

Empathy

Clear communication

Calm under pressure

Proactive

Builder mindset

Job description

Beam is seeking a Customer Success Manager to join our US East Coast team. This role blends high-touch user support with proactive training, acting as the bridge between breakthrough AI technology and frontline teams across the United States.

You’ll empower social workers, clinicians, and human services teams while shaping our US enablement playbook. You’ll own onboarding, create practical guides, and work with Product & Support to drive adoption.