US Customer Adoption & Training Lead

Beam; United States; Hybrid; USD 85,000 - 125,000; Full time

Job summary

Beam is seeking a Customer Success Manager to join the US East Coast team. This role blends high-touch, empathetic user support with proactive, high-energy training, empowering frontline workers to embed our AI tools into daily workflows.

As an early US hire in this function, you will drive onboarding, deliver hands-on training, and travel to customer sites across the US. You’ll partner with Product, Engineering and Support to shape improvements and build the scaleable enablement playbook for

Qualifications

• Empathetic, patient approach to users of AI tech, able to simplify complex concepts.
• Clear communicator who is friendly, articulate, and builds trust quickly.
• Calm under pressure handling live support, training delivery, and travel logistics.
• Proactive in spotting trends, digging into causes, and preventing issues.
• Ambitious builder eager to shape a function from the ground up in US.

Responsibilities

• Lead onboarding sessions for partner organisations and provide engaging training.
• Travel to customer sites across the US to deliver hands-on support.
• Design simple resources, guides, and self-serve content to drive long-term adoption.

Skills

Empathy

Clear communication

Calm under pressure

Proactive and curious

Builder mindset

Tools

Canva

Job description

Beam is seeking a Customer Success Manager to join the US East Coast team. This role blends high-touch, empathetic user support with proactive, high-energy training, empowering frontline workers to embed our AI tools into daily workflows.

As an early US hire in this function, you will drive onboarding, deliver hands-on training, and travel to customer sites across the US. You’ll partner with Product, Engineering and Support to shape improvements and build the scaleable enablement playbook for