US Customer Success Lead - Onboarding & Growth

Beam

New York (NY)

Hybrid

USD 80,000 - 130,000

Full time

5 days ago

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Benefits offered by this job

Healthcare plan

401k

Wellbeing budget

Job summary

Beam is expanding its Beam Notes platform in the United States and seeks a Customer Success Manager to lead onboarding for US partners, drive product adoption, and cultivate strong, long-term relationships with frontline workers and leadership. You’ll work closely with the CEO and an elite team to validate impact and uncover growth opportunities while shaping the US CS process and strategy.

You’ll own pilot evaluations, gather benchmarks, and deliver concise updates that demonstrate value and

Qualifications

2-4 years in a high-growth VC-backed startup.
Experience onboarding and driving product adoption.
Strong relationship-building and communication skills.
Experience with partner management and renewals.

Responsibilities

Lead onboarding for US partners (remote and in-person) and ensure smooth implementation of Beam Notes.
Drive product adoption by gathering feedback and conducting trainings with users.
Cultivate strong partnerships through exceptional customer experience across frontline workers to leadership.
Lead pilot evaluations, collect benchmark data, and report on impact for US partnerships.
Identify and secure growth opportunities, develop proposals, and coordinate with leadership on renewals and expansions.
Serve as the voice of the customer to inform product and GTM strategy and help build US CS processes.