Customer Adoption & Training Lead (US)

Beam; New York (NY); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Beam is seeking a Customer Success Manager to join our US Customer Adoption & Support team (West Coast). This role blends high-touch user support with proactive training to embed our AI tools into frontline workflows.

You will be one of the first US hires, building the enablement playbook, partnering with Product and Engineering, and traveling to client sites to ensure real usage and impact across social workers, clinicians and human services teams.

Qualifications

• Empathetic and patient approach to AI-enabled frontline users.
• Clear, friendly communication in writing and speech.
• Remain calm and focused while handling queues and travel logistics.
• Proactively identify trends and root causes to prevent issues.
• Entrepreneurial mindset; eager to build a function from scratch in the US.

Responsibilities

• Lead onboarding sessions for partner organisations.
• Deliver engaging training virtually and in person.
• Travel to customer sites across the US to provide hands-on support.
• Create resources, tutorials, and self-serve guides to drive long-term adoption.
• Work with Product, Engineering and Customer Support to gather user feedback.
• Share frontline insights and help shape product improvements.
• Create and improve help centre content, guides and FAQs.
• Refine support processes as we scale.
• Define what great US Customer Success looks like.

Skills

Empathy

Clear communicator

Calm under pressure

Proactive and curious

Builder mindset

Job description

Beam is seeking a Customer Success Manager to join our US Customer Adoption & Support team (West Coast). This role blends high-touch user support with proactive training to embed our AI tools into frontline workflows.

You will be one of the first US hires, building the enablement playbook, partnering with Product and Engineering, and traveling to client sites to ensure real usage and impact across social workers, clinicians and human services teams.