Founding Customer Success Lead, Australia Expansion

Openkrill; United States; Remote; USD 70,000 - 126,000; Full time

Job summary

Beam is seeking a Customer Success Manager to champion Beam Notes in Australia. You will onboard partners, drive product adoption, manage delivery, and identify growth opportunities while building strong relationships with frontline care stakeholders.

The role requires a growth mindset, excellent communication, and 2–4 years in a fast-moving startup environment. You’ll work with the Senior Leadership Team to validate impact, contribute to CS strategy, and help establish long-term partnerships

Qualifications

• Exceptional relationship-building and stakeholder management.
• Strong commercial acumen with revenue ownership.
• Excellent written and verbal communication skills.
• Adaptive with growth mindset in a dynamic startup.
• Proactive approach to improving customer experience.
• Meticulous attention to detail.
• Genuine passion for impact in frontline care.
• Startup experience: 2-4 years in high-growth VC-backed startup.

Responsibilities

• Onboard new partners and drive product adoption.
• Coordinate project delivery and identify growth opportunities.
• Run training sessions and collect user feedback.
• Evaluate pilots and report impact to stakeholders.
• Build lasting relationships with key stakeholders and inform strategy.
• Contribute to customer success strategy for Australia.

Skills

Relationship Building

Commercial Acumen

Communication Skills

Growth Mindset

Proactive Approach

Attention to Detail

Impact Orientation

Startup Experience

Job description

Beam is seeking a Customer Success Manager to champion Beam Notes in Australia. You will onboard partners, drive product adoption, manage delivery, and identify growth opportunities while building strong relationships with frontline care stakeholders.

The role requires a growth mindset, excellent communication, and 2–4 years in a fast-moving startup environment. You’ll work with the Senior Leadership Team to validate impact, contribute to CS strategy, and help establish long-term partnerships