CS Growth Architect: Onboarding, Adoption & Renewals

Leadbeam, Inc.; New York (NY); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Competitive salary

Meaningful equity

Direct access to founders

Choice of hardware

Job summary

Leadbeam, Inc. is seeking a Customer Success Manager to lead the post-sale journey and ensure customer growth. This role involves onboarding, driving adoption, and fostering account expansions, making it ideal for an entrepreneurial and competitive candidate.

You will collaborate with founders to shape Customer Success from the ground up, with a focus on CRM integrations, customer feedback, and scalable resources.

This position offers a competitive salary, equity, and direct engagement with major clients.

Qualifications

• 3 to 7 years in Customer Success or RevOps for B2B SaaS.
• Experience with CRM systems like Salesforce or HubSpot.
• Ability to create scalable assets like playbooks and templates.

Responsibilities

• Lead onboarding and ensure timeline readiness.
• Drive product adoption and maintain operational rhythm.
• Capture customer feedback and convert it into product enhancements.

Skills

Customer Success

CRM knowledge

Communication

Data-driven mindset

Entrepreneurial spirit

Job description

Leadbeam, Inc. is seeking a Customer Success Manager to lead the post-sale journey and ensure customer growth. This role involves onboarding, driving adoption, and fostering account expansions, making it ideal for an entrepreneurial and competitive candidate.

You will collaborate with founders to shape Customer Success from the ground up, with a focus on CRM integrations, customer feedback, and scalable resources.

This position offers a competitive salary, equity, and direct engagement with major clients.