Founding Customer Success Engineer: Build AI-Driven GTM Systems

Deepline, Inc.; New York (NY); On-site; USD 140,000 - 210,000; Full time

Benefits offered by this job

Competitive salary

Equity

In-person work in New York

Job summary

Deepline, Inc. in New York City is hiring a Founding Customer Success Engineer to help customers derive real value from our agent-first platform. This is a hands-on, high-impact role where you’ll partner with customers, guide implementations, and build the automation and playbooks that scale support as we grow.

You’ll work closely with product and engineering to translate customer goals into durable, measurable outcomes, and shape our GTM and data-infrastructure guidance for early adopters.

Qualifications

• Experience in customer success engineering or related customer-facing technical roles.
• Ability to work with APIs, data, integrations, and modern software systems.
• Willingness to write or modify scripts when needed.
• Ability to translate business goals into technical decisions and communicate clearly.

Responsibilities

• Help customers design and build GTM systems using Deepline.
• Diagnose and resolve workflow, data, integration, and product issues with urgency.
• Build trusted relationships with technical and commercial stakeholders.
• Turn successful implementations into reusable playbooks, templates, and documentation.
• Partner with product and engineering to improve the platform based on feedback.
• Identify adoption risks and expansion opportunities early and help customers achieve durable value.

Skills

Customer success

APIs

Data workflows

Scripting

Communication

Tools

CRM systems

Data integration

SaaS platforms

Job description

Deepline, Inc. in New York City is hiring a Founding Customer Success Engineer to help customers derive real value from our agent-first platform. This is a hands-on, high-impact role where you’ll partner with customers, guide implementations, and build the automation and playbooks that scale support as we grow.

You’ll work closely with product and engineering to translate customer goals into durable, measurable outcomes, and shape our GTM and data-infrastructure guidance for early adopters.