Founding Account Manager: Own Post-Sale Growth & Renewals

Dealops; San Francisco (CA); On-site; USD 130,000 - 190,000; Full time

Benefits offered by this job

Equity

Medical, dental, vision

Unlimited PTO

Daily team lunch

Job summary

Dealops is seeking a Founding Account Manager in San Francisco to own the post-sale relationship with enterprise software customers. You will lead retention, expansion, and renewals from day one, writing the process and building scalable playbooks with the CEO and GTM lead.

This in-person role is based in our SF office, ideal for someone who thrives in high-ownership environments. You will partner across Pricing, RevOps, and Finance to deliver real value, deepen relationships, and turn customers

Qualifications

• 3–5 years in a client-facing role such as Account Management or Customer Success at a fast-growing B2B SaaS or AI startup.
• Proven track record owning retention and expansion, carrying a renewal or NRR/quota and hitting it.

Responsibilities

• Build the AM playbook: codify onboarding flows, expansion triggers, health scoring, renewal motions into repeatable systems.
• Deepen customer relationships: become trusted advisor to pricing, RevOps, and Finance leaders; run QBRs and executive health reviews.
• Drive expansion: identify whitespace across usage, teams, and use cases; build upsell and cross-sell motions.
• Collaborate deeply: work with GTM, Product, and Engineering to close expansion deals and turn feedback into roadmap bets.

Skills

Account Management

Customer Success

SaaS

Enterprise / Mid-market

Stakeholder management

Tools

CPQ

Job description

Dealops is seeking a Founding Account Manager in San Francisco to own the post-sale relationship with enterprise software customers. You will lead retention, expansion, and renewals from day one, writing the process and building scalable playbooks with the CEO and GTM lead.

This in-person role is based in our SF office, ideal for someone who thrives in high-ownership environments. You will partner across Pricing, RevOps, and Finance to deliver real value, deepen relationships, and turn customers