Enterprise Account Manager — Salesforce DevOps Growth

Flosum; United States; On-site; USD 120,000 - 180,000; Full time

Job summary

Flosum, a Salesforce-native DevOps platform, seeks an Account Manager to own a portfolio of enterprise accounts post-sale. You’ll drive renewals, expansions, and executive-level engagements, partnering with Sales, Customer Success, and Product to deliver measurable platform value.

You will build trusted advisor relationships with economic buyers and champions, forecast revenue, and surface product feedback to leadership. Strong SaaS experience and Salesforce familiarity are preferred.

Qualifications

• 6+ years in Account Management, Sales, or a quota-carrying role in B2B SaaS.
• Proven track record of meeting or exceeding GRR, NRR, upsell, and renewal targets on enterprise accounts ($100K+ ACV).
• Strong executive presence — comfortable engaging VP and C-level stakeholders in strategic conversations.
• Experience managing complex, multi-stakeholder accounts with long sales cycles.
• Excellent written and verbal communication skills; ability to build trusted advisor relationships.
• Strong commercial acumen — able to construct ROI narratives and business cases for expansion.
• Experience working with SaaS platforms, preferably in the Salesforce ecosystem.
• Strong understanding of Salesforce (Admin, DevOps, or development lifecycle concepts preferred)

Responsibilities

• Own a portfolio of accounts, managing the post-sale lifecycle including QBRs, renewals, and expansions.
• Build and maintain multi-threaded relationships across economic buyers, executives, and champions within each account.
• Proactively identify upsell and cross-sell opportunities and drive net revenue retention above 120%.
• Partner with Customer Success Managers to ensure product adoption, time-to-value, and health scores are on track and gross revenue retention above 93%.
• Lead executive business reviews and translate platform data into business-relevant insights for C-suite stakeholders.
• Forecast renewal and expansion revenue accurately in Salesforce on a monthly and quarterly basis.
• Serve as the voice of the customer internally — surfacing product feedback, risks, and opportunities to Product and Leadership.
• Navigate complex contract negotiations and procurement cycles with legal and finance stakeholders.

Skills

Account management

Sales

Quota carrying

B2B SaaS

Executive communication

Stakeholder management

Job description

Flosum, a Salesforce-native DevOps platform, seeks an Account Manager to own a portfolio of enterprise accounts post-sale. You’ll drive renewals, expansions, and executive-level engagements, partnering with Sales, Customer Success, and Product to deliver measurable platform value.

You will build trusted advisor relationships with economic buyers and champions, forecast revenue, and surface product feedback to leadership. Strong SaaS experience and Salesforce familiarity are preferred.