Founding Enterprise Account Manager - Fintech SaaS Growth

AiPrise; San Francisco (CA); On-site; USD 120,000 - 190,000; Full time

Job summary

AiPrise is hiring the founding member of our Account Management team in San Francisco, to expand our existing customer base and ensure issues are resolved quickly so customers stay, grow, and renew. You will work directly with the Head of Sales to drive expansion across use cases and deepen relationships with key clients.

In this high-impact role, you will lead regular executive-level interactions, align cross-functional teams, and help build scalable processes to maintain top-tier retention and

Qualifications

• 5+ years in enterprise account management.
• Experience working with C-suite customers.
• Experience selling into fintech, regtech, or compliance software.

Responsibilities

• Expand existing customer base by adding products and increasing annual contract processing volumes.
• Hold regular syncs with high-value clients and perform periodic check-ins for all customers in your book.
• Coordinate with customer support to resolve issues quickly for a consistently strong experience.
• Maintain 95%+ annualized gross revenue retention (GRR) month over month.
• Partner with the sales team on high-value prospects to ensure smooth transitions from sales to implementation and ongoing growth.
• Maintain accurate records in the CRM (HubSpot) including meeting notes and expansion deal stages.
• Collaborate with Head of Sales on larger account upgrades and negotiations.

Skills

Account management

SaaS sales

C-suite communication

Negotiation

Tools

HubSpot CRM

Job description

AiPrise is hiring the founding member of our Account Management team in San Francisco, to expand our existing customer base and ensure issues are resolved quickly so customers stay, grow, and renew. You will work directly with the Head of Sales to drive expansion across use cases and deepen relationships with key clients.

In this high-impact role, you will lead regular executive-level interactions, align cross-functional teams, and help build scalable processes to maintain top-tier retention and