Founding Account Manager for Rapid Growth

Strella co; New York (NY); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Equity

Benefits

Career growth

Job summary

Strella in New York is seeking a Founding Account Manager to own and grow strategic customer relationships as we enter a new growth phase. This high-impact role lets you build our Account Management function from scratch, owning retention and upsells, nurturing relationships, and designing repeatable playbooks.

You’ll be the senior contact for key accounts, align on research goals and success criteria, conduct regular business reviews, and drive value-recaps throughout the lifecycle.

Qualifications

• Own renewals and expansion revenue
• Strong writing and verbal communication
• Ability to build onboarding and renewal processes from scratch
• Customer-first mindset and stakeholder management

Responsibilities

• Own the customer relationship for Strella's key accounts and build trusted relationships with champions and executives.
• Develop deep understanding of each customer's goals, use cases, and success metrics.
• Proactively conduct regular check-ins, business reviews, and value recap touchpoints throughout the lifecycle.
• Identify and execute upsell and expansion opportunities in partnership with Sales.
• Own retention and net revenue retention targets for your accounts.
• Develop repeatable playbooks for onboarding, adoption, renewals, and expansion.

Job description

Strella in New York is seeking a Founding Account Manager to own and grow strategic customer relationships as we enter a new growth phase. This high-impact role lets you build our Account Management function from scratch, owning retention and upsells, nurturing relationships, and designing repeatable playbooks.

You’ll be the senior contact for key accounts, align on research goals and success criteria, conduct regular business reviews, and drive value-recaps throughout the lifecycle.