Founding Account Manager — Enterprise Trust & Growth

Baselayer; New York (NY); On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

Health, dental, vision premiums paid

401(k) with company match

Gym stipend

Equity

In-person NYC office

Job summary

Baselayer is hiring an Account Manager in New York City to own high-impact client relationships with major financial institutions, fintechs, and payment networks. You will drive renewals, upsells, and referrals while becoming an expert on customers' workflows and pain points, then align internal teams to scale operations and success.

You will collaborate closely with the CEO and product/engineering to shape scalable customer success processes.

Qualifications

• 3+ years in business development, customer success, or account management at a fast-growing startup or competitive environment.
• Experience engaging with C-suite stakeholders and cross-functional teams.
• Strong written and verbal communication with a professional presence.
• Comfort with ambiguity and a proactive, self-starting attitude.

Responsibilities

• Be the ultimate relationship builder with key financial institutions, payment providers, and fintech clients.
• Develop deep insights into client pain points and feedback through regular engagement.
• Serve as primary contact for large partners and drive renewals, upsells, and referrals.
• Collaborate with product and engineering to scale customer operations and processes.
• Create playbooks and feedback loops to enable scalable account management.

Skills

Relationship building

Executive communication

Strategic thinking

Negotiation

Job description

Baselayer is hiring an Account Manager in New York City to own high-impact client relationships with major financial institutions, fintechs, and payment networks. You will drive renewals, upsells, and referrals while becoming an expert on customers' workflows and pain points, then align internal teams to scale operations and success.

You will collaborate closely with the CEO and product/engineering to shape scalable customer success processes.