Forward-Deployed Engineering Manager (Customer Solutions)

RXinsider LTD.; Lehi (UT); Hybrid; USD 138,000 - 235,000; Full time

Job summary

Epicor seeks a Manager of Product Development within Forward Deployed Engineering to lead a hands-on team that works directly with customers to understand operational challenges and build tailored software solutions. You will guide design, development, deployment, and support of production-ready capabilities while mentoring engineers and partnering with product, platform, and customer success teams.

A strong mix of technical depth, customer focus, and leadership, plus travel of up to 15–20%, is

Qualifications

• Experience leading software developers.
• Strong hands-on software development experience in .NET or enterprise applications.
• Experience working directly with customers to translate business challenges into technical solutions.
• Expertise in cloud architecture for scalable, secure, cloud-native solutions.
• Experience designing, deploying, and supporting production software.
• Strong communication, collaboration, and stakeholder management skills.
• Willingness to travel up to 15–20%.

Responsibilities

• Build and lead a Forward Deployed Engineering team focused on customer-specific software solutions.
• Partner directly with customers to understand business processes, technical challenges, and opportunities for automation.
• Guide the design, development, deployment, and support of reliable production solutions.
• Remain hands-on in technical architecture, development, troubleshooting, and solution reviews.
• Identify patterns across customer engagements that may become reusable platform or product capabilities.
• Collaborate with product, platform, engineering, customer success, and other internal teams.
• Mentor engineers, establish delivery standards, and create a culture of ownership, learning, and customer impact.

Skills

Engineering management

Hands-on software development

Cloud architecture

Customer collaboration

Production deployments

Stakeholder management

Travel up to 20%

Python

Artificial intelligence

Tools

.NET

Job description

Epicor seeks a Manager of Product Development within Forward Deployed Engineering to lead a hands-on team that works directly with customers to understand operational challenges and build tailored software solutions. You will guide design, development, deployment, and support of production-ready capabilities while mentoring engineers and partnering with product, platform, and customer success teams.

A strong mix of technical depth, customer focus, and leadership, plus travel of up to 15–20%, is