Forward-Deployed Product Lead for Customer Solutions

Epicor; Lehi (UT); On-site; USD 138,000 - 235,000; Full time

Benefits offered by this job

Health and Wellness

Internal Mobility

Career Development

Inclusive Workplace

Work-Life Balance

Global Mobility

Job summary

Epicor is seeking a Manager of Product Development in Lehi, Utah, to lead a hands-on Forward Deployed Engineering team that works directly with customers to understand operational challenges and build tailored software solutions.

You will guide the design, deployment, and support of production-ready systems, stay hands-on in architecture and development, and foster a culture of ownership, learning, and customer impact across product, platform, and services.

Qualifications

• Experience leading software developers and engineering teams.
• Strong hands-on development background, with .NET or enterprise apps.
• Experience translating customer challenges into technical solutions.
• Proven cloud architecture experience with scalable, secure, cost-aware designs.
• Experience deploying and supporting production software.
• Excellent communication and stakeholder management; travel up to 15–20%.

Responsibilities

• Build and lead a Forward Deployed Engineering team focused on customer-specific software solutions.
• Partner directly with customers to understand business processes, technical challenges, and opportunities for automation.
• Guide the design, development, deployment, and support of reliable production solutions.
• Remain hands-on in technical architecture, development, troubleshooting, and solution reviews.
• Identify patterns across customer engagements that may become reusable platform or product capabilities.
• Collaborate with product, platform, engineering, customer success, and other internal teams.
• Mentor engineers, establish delivery standards, and create a culture of ownership, learning, and customer impact.

Skills

Engineering management

Hands-on development

.NET

Cloud architecture

Customer engagement

Communication

Job description

Epicor is seeking a Manager of Product Development in Lehi, Utah, to lead a hands-on Forward Deployed Engineering team that works directly with customers to understand operational challenges and build tailored software solutions.

You will guide the design, deployment, and support of production-ready systems, stay hands-on in architecture and development, and foster a culture of ownership, learning, and customer impact across product, platform, and services.