Customer-Focused Product Development Lead

Epicor; Austin (TX); On-site; USD 138,000 - 235,000; Full time

Benefits offered by this job

Health and Wellness

Internal Mobility

Career Development

Inclusive Workplace

Work-Life Balance

Global Mobility

Job summary

Epicor is seeking a Manager of Product Development within Forward Deployed Engineering in Austin, TX. You will lead a hands-on engineering team that collaborates directly with customers to understand operational challenges and create tailored software solutions.

You will guide production-ready delivery, architect scalable cloud solutions, and mentor engineers while partnering with cross-functional teams to deliver impactful outcomes. Travel ~15–20% is expected.

Qualifications

• Engineering management or technical leadership experience, including leading software developers.
• Hands-on software development experience, particularly in .NET or enterprise application environments.
• Experience working directly with customers to translate business challenges into technical solutions.
• Proven expertise in cloud architecture for enterprise-scale, cloud-native solutions focusing on scalability, security, performance and cost.
• Strong communication, collaboration, and stakeholder-management skills.
• Ability to travel up to approximately 15-20%.

Responsibilities

• Build and lead a Forward Deployed Engineering team focused on customer-specific software solutions.
• Partner directly with customers to understand business processes, technical challenges, and opportunities for automation.
• Guide the design, development, deployment, and support of reliable production solutions.
• Remain hands-on in technical architecture, development, troubleshooting, and solution reviews.
• Identify patterns across customer engagements that may become reusable platform or product capabilities.
• Collaborate with product, platform, engineering, customer success, and other internal teams.
• Mentor engineers, establish delivery standards, and create a culture of ownership, learning, and customer impact.

Skills

Engineering management

Software development

.NET

Cloud architecture

Customer engagement

Cross-functional collaboration

Python

Artificial intelligence

Job description

Epicor is seeking a Manager of Product Development within Forward Deployed Engineering in Austin, TX. You will lead a hands-on engineering team that collaborates directly with customers to understand operational challenges and create tailored software solutions.

You will guide production-ready delivery, architect scalable cloud solutions, and mentor engineers while partnering with cross-functional teams to deliver impactful outcomes. Travel ~15–20% is expected.