Forward Deployed Engineer (SDEV) (Fully Remote)

PagerDuty, Inc.; United States; Hybrid; USD 180,000 - 240,000; Full time

Job summary

PagerDuty, Inc. is seeking a seasoned software leader to advance the SRE Agent platform. You will work with strategic customer teams to drive adoption and align AI-first operations with real-world needs, delivering practical outcomes.

You'll bridge technical execution and business strategy, configure tools with IaC, GitOps, CI/CD, and observability, and build reusable agent capabilities. Expect pilots, data collection, and resolving blockers to ship value.

Qualifications

• 8+ years shipping production software.
• Experience with LLM/agentic systems in production.
• Customer-facing roles with ambiguity handling.

Responsibilities

• Embed with strategic customer teams to drive adoption of the SRE Agent platform.
• Bridge technical execution and business strategy for AI-first operations.
• Configure tools and connectors, integrating with IaC, GitOps, CI/CD, and observability.
• Build reusable agent capabilities and ship them through product engineering.
• Run pilots, gather eval data, and fix blockers directly in the product.

Skills

LLM systems

Agentic systems

Customer facing

Job description

• Embed with strategic customer teams to drive adoption of the SRE Agent platform.
• Bridge technical execution and business strategy for AI-first operations.

What You'll Do:

• Configure tools and connectors, integrating with IaC, GitOps, CI/CD, and observability.
• Build reusable agent capabilities and ship them through product engineering.
• Run pilots, gather eval data, and fix technical blockers directly in the product.

Who You Are:

• 8+ years shipping production software, with LLM/agentic systems in production.
• Customer-facing, comfortable with ambiguity, and ready to travel 25-50%.

PagerDuty, Inc.

PagerDuty is a global leader in AI-first digital operations, automatically detecting, diagnosing, and remediating issues to orchestrate AI agents and automated workflows. Trusted by two-thirds of the Fortune 100 and nearly half of the Fortune 500, the company is scaling rapidly and fostering a culture of innovation and belonging.