Forward Deployed SRE Engineer — Equity & Hybrid

PagerDuty, Inc.; San Francisco (CA); Hybrid; USD 145.000 - 219.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Comprehensive benefits package

Flexible work arrangements

Company equity

ESPP

Retirement plan

Generous vacation time

Parental leave

Volunteer time off

Hack weeks

Mental wellness programs

Zusammenfassung

PagerDuty, Inc. is seeking a Forward Deployed Engineer (SRE Agent) to work inside our largest customer accounts, deploying the SRE Agent, configuring tools, and guiding teams from AI-assisted incident response to autonomous operations with guardrails.

You will contribute code back to the core product and build reusable tools and connectors from real customer needs. The ideal candidate has extensive software engineering experience, hands-on work shipping LLM/agent systems to production, and

Qualifikationen

• 8+ years of experience building and shipping production software across team boundaries.
• Hands-on experience with LLM and agent systems in production.
• Customer-facing skills to run technical design sessions with customers’ engineers and leadership.
• Comfortable with ambiguity and able to derive working software from vague problems.

Aufgaben

• Embed and drive SRE Agent adoption with 2–4 strategic customer teams.
• Build and contribute reusable agent tools, connectors, and skills.
• Run pilots, identify blockers, and ship fixes into the product.
• Integrate SRE Agent with IaC, GitOps, CI/CD pipelines and observability tools.
• Define 3–6 month technical roadmaps and provide architectural guidance.

Kenntnisse

8+ years experience

LLM/agent systems

Customer-facing

Ambiguity handling

Shipping production software

Infra & deployment

Travel 25-50%

Tools

Terraform

Pulumi

ArgoCD

CI/CD

Jobbeschreibung

PagerDuty, Inc. is seeking a Forward Deployed Engineer (SRE Agent) to work inside our largest customer accounts, deploying the SRE Agent, configuring tools, and guiding teams from AI-assisted incident response to autonomous operations with guardrails.

You will contribute code back to the core product and build reusable tools and connectors from real customer needs. The ideal candidate has extensive software engineering experience, hands-on work shipping LLM/agent systems to production, and