Fort Worth IT Systems Support Technician II

2020 Companies; Fort Worth (TX); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Weekly pay

DailyPay

Health benefits

401(k) matching

Paid time off

Paid holidays

Mobile reimbursement

Job summary

2020 Companies is hiring a Systems Support Technician II to join our IT team in the office overlooking Texas Motor Speedway. You will provide hands-on technical support across Windows 11, Microsoft 365, Intune, Entra ID, VPN, and networking, helping users resolve issues and deploy new devices.

This in-office role runs Monday to Friday 9:00 AM–5:00 PM with occasional after-hours or weekend support. The ideal candidate has 3–5 years of IT support experience, strong troubleshooting skills, and a

Qualifications

• Technical degree with certification preferred.
• 3-5 years relevant IT support experience.
• Technical break/fix experience replacing components for laptops and desktops (hard drives, LCD screens, power supplies, memory, keyboards, etc.).
• Knowledge of computer networking, terminology, and methodology.
• Strong communication, analytical and problem solving skills.
• Effectively prioritize and organize multiple projects at one time with strong attention to detail.
• Ability to lift up to 40lbs.

Responsibilities

• Provide professional technical support for employees.
• Troubleshoot Windows laptop and desktop hardware and software issues.
• Support Microsoft 365 applications, including Outlook, Teams, OneDrive, SharePoint, and Office.
• Prepare, configure, deploy, and replace Windows computers and mobile devices.
• Support devices managed through Microsoft Intune.
• Create and manage user accounts, groups, devices, and access in Active Directory and Microsoft Entra ID.
• Troubleshoot VPN, Wi-Fi, internet, printer, and general connectivity issues.
• Support remote employees using remote access and support tools.
• Assist with endpoint security, device compliance, and Microsoft Defender-related issues.
• Install and troubleshoot printers, monitors, docking stations, and other peripherals.

Skills

Windows troubleshooting

Microsoft 365

Active Directory

Entra ID

Intune

VPN connectivity

Customer service

Education

Technical Degree with Certification preferred

Tools

Active Directory

Microsoft Entra ID

Microsoft Intune

VPN

Job description

2020 Companies is hiring a Systems Support Technician II to join our IT team in the office overlooking Texas Motor Speedway. You will provide hands-on technical support across Windows 11, Microsoft 365, Intune, Entra ID, VPN, and networking, helping users resolve issues and deploy new devices.

This in-office role runs Monday to Friday 9:00 AM–5:00 PM with occasional after-hours or weekend support. The ideal candidate has 3–5 years of IT support experience, strong troubleshooting skills, and a