Help Desk Technician

OrangeSky IT; Fort Worth (TX); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

IRA Match

Health Stipend

Long Term Disability

Term Life Insurance Policy

PTO

Job summary

OrangeSky IT is seeking a Help Desk Technician to provide on-site Tier 1 support in Fort Worth, TX. The role involves diagnosing hardware and software issues, guiding users through solutions, and ensuring smooth operation of IT systems for end users.

You will install and update software, set up workstations, and assist with Microsoft 365 and Entra ID user management. A focus on strong customer service and clear communication is essential, with benefits including a health stipend and PTO.

Qualifications

• 1+ years of proven experience in a helpdesk or technical support role.
• Strong troubleshooting skills for software and hardware issues.
• Excellent customer service and professional interaction with executives and staff.
• Proficiency with Microsoft 365 and Entra ID platforms.
• IT certifications are a plus.

Responsibilities

• Provide Tier 1 technical support including troubleshooting software and hardware issues.
• Diagnose hardware and software problems and guide users through solutions.
• Update knowledge base articles to improve support efficiency.
• Provide onsite support with clients as needed.
• Collaborate with IT team on projects and initiatives.
• Participate in on-call rotation for emergencies.

Skills

Customer service

Troubleshooting

Communication

On-site support

Tools

Microsoft 365

Entra ID

Job description

The Help Desk Technician is a full-time on-site role located in Fort Worth, TX. The primary responsibilities include assisting end users with technical issues, installing and updating software, setting up workstations, creating and deactivating Microsoft 365 users, and onsite troubleshooting as needed.

Benefits include

• IRA Match
• Health Stipend
• Long Term Disability
• Term Life Insurance Policy
• PTO

Salary dependent on relative experience.

Responsibilities

• Provide Tier 1 technical support including troubleshooting software and hardware issues, installation and configuration of software applications, and resolution of network connectivity challenges.
• Diagnose hardware and software issues, guiding users through step-by-step solutions.
• Update knowledge base articles to improve support efficiency and user experience.
• Provide onsite support with clients as needed.
• Collaborate with IT team members on projects and initiatives.
• Participate in on-call rotation for emergency issues.

Qualifications

• 1+ years of proven experience in a helpdesk or technical support role. Previous MSP experience is a plus.
• Ability to troubleshoot complex technical issues while providing clear guidance and support to end users.
• Excellent customer service skills and ability to interact professionally with executives, managers, and subject matter experts.
• Proficiency in Microsoft 365/Entra ID.
• IT certifications (such as CompTIA A+, MS-102) are a plus.