Footwear Retail Supervisor - Lead Dynamic Sales

Dr. Martens Plc; New York (NY); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Employee discount

Retail bonus program

PTO & Sick Time

401(k) with match

Health, dental & vision insurance

Volunteer hours

Job summary

Dr. Martens is seeking a store supervisor to lead the sales floor and drive exceptional customer service across the team in the Americas region. You will coach staff, manage daily operations, and help meet sales goals while upholding the brand’s values and standards.

Requirements include supervisory experience, strong communication, and proficiency with MS Office and retail systems. Ability to work evenings, weekends, and holidays is expected.

Qualifications

• 1+ year supervisory experience in a retail environment.
• Proficient in MS Office and familiar with retail/register systems.
• Experience with MPOS is a plus.

Responsibilities

• Lead the store team to deliver exceptional customer service.
• Drive sales by coaching staff and implementing KPI-driven strategies.
• Open/close store, balance registers, and manage daily banking tasks.
• Assist with stock replenishment, merchandising, and inventory counts.

Skills

Supervisory experience

MS Office proficiency

Retail systems experience

Customer service

Communication skills

Tools

MPOS

Inventory systems

Register systems

Job description

Dr. Martens is seeking a store supervisor to lead the sales floor and drive exceptional customer service across the team in the Americas region. You will coach staff, manage daily operations, and help meet sales goals while upholding the brand’s values and standards.

Requirements include supervisory experience, strong communication, and proficiency with MS Office and retail systems. Ability to work evenings, weekends, and holidays is expected.